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  Post to Topic     Print   The Green Divide: 85% Missing The Message
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rbrooks802 said:
on October 1, 2009 02:18 PM ET


 

The Green Divide: 85% Missing The Message

 

Sarah Mahoney, Sep 30, 2009 04:19 PM

A new survey underscores just how much can go wrong between a company's green intentions and consumer perception: On average, 85% of consumers are either unaware of --or cannot recall -- the green initiatives of companies like Hewlett-Packard, Estee Lauder and Intel, even though those companies are recognized as leaders in sustainability.

The survey, from Grail Research, also found that while the 84% of consumers who currently buy at least some green products are not letting the recession turn them off to green brands, they are dialing back their purchases. While just 1% of consumers have abandoned the category, about two-thirds of consumers have changed their shopping behavior because of the recession. Some 41% say they have traded down to more affordable green brands, while 19% say they are reducing the overall amount of green products they use or consume.

The study also found a surprising number of similarities between the hardcore "dark green" shoppers -- who are typically older, more affluent and more educated -- and "light green" buyers.

"We were surprised by how many of both types of shoppers compare green products with conventional ones when making their decisions," Silvia Springolo, a researcher on the report, tells Marketing Daily. "That means that even brands that don't think of themselves as green are competing for green buyers, and that environmentally friendly products can't just rely on claims that they're green -- they also have to be competitive on things like price and performance."

The study did find, however, that the dark green group is more likely to head directly to a store's green aisles, with 31% saying they do so, compared with just 2% of light green shoppers.

Some 81% of those in the survey currently buy green cleaning products, 68% seek out green paper products, and 66% say they buy green fruits and vegetables.

Another somewhat unexpected finding, adds Kate James, a researcher on the report, was how consumers evaluate a product's environmental impact. "With the exception of packaging, which came up in every category, there is no single green attribute that drives the purchase of all green products. Each category has a specific green feature that is the most critical for consumers."

In paper and cleaning products, for example, the most important feature is that the product is biodegradable; in food, recyclable packaging matters most, and for apparel, consumers say they are most motivated by knowing that the manufacturing process causes minimal harmful emissions. "Green doesn't mean the same for every consumer for every product," she says.

Grail also queried consumers about the green initiatives of such companies as Estee Lauder, Hewlett Packard, Unilever, Nestle and Intel -- all heavy hitters in the world of corporate sustainability programs -- and found that on average, 85% of consumers had no clue that the companies were doing anything green.

"The low awareness of these initiatives raises huge questions," says Springolo, "because companies are spending so much money on them. And while green qualities are very important to consumers, they are not being communicated effectively."

For example, 83% of consumers had no idea that Cisco was a green company, while 79% say the same thing about both Lauder and Nestle. "These companies are just not getting through to consumers."

6 posts by 4 users
Post #6
CalvinR said:
on October 3, 2009 10:29 AM ET

I apologize for the late response, but I have a relevant reason.  One thing that's been keeping me busy is that I'm returning to college, this time with a major in Organizational Communications.  That relates to this article, particularly because I expect to apply what I learn to supporting causes including environmental work.

 

What surprised me about this article is that the writer appears very startled that green consumers compare products, read labels, etc. and compare products marketed as green to other products.  Somehow, "they" (marketers) have lost track of the fact that "we" (as consumers) use our minds.  I guess that complicates life for marketers and manufacturers whose job, after all, is making money much more than doing good.  It's still up to us to teach them that they have to deliver the "good" part all the way down the line, not just in marketing, if they want to sell to us.  I agree with prior comments that not everything labelled "green" actually benefits the environment.  If I must use three or four times as much of a given "green" product, (vs. an "ordinary" product), then it must needs reduce resource usage and pollution per unit pretty dramatically to be "green" in my outlook.  In addition, consider the additional resources that I must use in making money to buy more expensive products.  I certainly do. 

 

Of course, the companies that are making that effort will need to find ways to reach us other than whatever they're doing now.  Of all the "green" companies mentioned, I was only aware of Hewlett-Packard's efforts, and not very much of theirs.  In that, they can learn from those who have succeeded in their marketing efforts, including the likes of Wal-Mart.  I don't like Wal-Mart all that well, but they have obviously found ways of reaching consumers.  In the end, it matters what works.  I guess my point here is that business is still about money.  In order for Nestle or Estee Lauder, for example, to make money on their green initiatives, they still need much more effective marketing.  Maybe when I get my degree, I can work on that.


Post #5
Amy said:
on October 1, 2009 06:36 PM ET

Interesting research here. The fact that such a large percentage of consumers is cutting back on consuming goods--green or otherwise--is a "green" statement in and of itself.

 

I didn't realize that a lot of the businesses mentioned were considered green! I knew that Origins, a line of cosmetics owned by Estee Lauder (I had heard it was started by Lauder's son), was always marketed as an eco-friendly brand. In fact, they used to give discounts when you returned their glass bottles for recycling. And I also heard that Lauder recently acquired Aveda, another brand which touts itself as green, green, green. But Lauder itself? I would never have guessed.

 

Thanks for posting!


Post #4
rbrooks802 replied to ASTRAEA's Post #3 :
on October 1, 2009 06:05 PM ET

ALL was the key word.


Post #3
ASTRAEA replied to rbrooks802's Post #2 :
on October 1, 2009 05:40 PM ET

Queen size sheet sets:

 

Organic cotton: $198 .. http://www.gaiam.com/product/gift-guide/gifts-by-occasion/wedding/organic+cotton+jacquard+sheet+set.do

 

Plain Egyptian cotton: $30 .. http://www.overstock.com/cart?addid521259=579779&addqty521259=1&war521259=&BUY.x=85&BUY.y=18


Post #2
rbrooks802 replied to ASTRAEA's Post #1 :
on October 1, 2009 05:32 PM ET

Not all green products are expensive.  But I see your point.


Post #1
ASTRAEA said:
on October 1, 2009 05:07 PM ET

It would also help if "green" products weren't 3 or 4 times as expensive, as their conventional counterparts! I recently bought a "green" line of power towel from a national manufacturer; it was totally unabsorbant. So what's the benefit of it being "green", when it takes 2 sheets to mop up a spill, when it only takes one of those 1/3-sheets of a conventional paper towel to do the same thing?!