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How to Find the Long-Term Care Ombudsman in Every State

Phone numbers, websites for complaints about nursing homes and assisted living

An older couple walking down the hall

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En español | Ombudsman offices advocate for residents of long-term care facilities, and they investigate and work to resolve complaints. They address problems related to residents’ health, safety, welfare and rights. The offices were established by the federal Older Americans Act in all 50 states and the District of Columbia, Puerto Rico and Guam.

Before contacting a long-term care ombudsman with a concern or complaint, try talking to the long-term care facility directly. Learn as much as you can about the situation you want to address and have specific questions ready. If the facility is not responsive, reach out to the ombudsman.


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