On Your Side
Ask Ron Burley
Ron Burley, who has championed consumer rights since his days as a local TV and CNN correspondent, writes the On Your Side column for AARP The Magazine. A pilot in his spare time, Ron is the author of Unscrewed: The Consumer’s Guide to Getting What You Paid For.
Ask Ron About a Problem
8 Years of Exposing Scams
Consumer protection advocate celebrates years of resolving scams, bad contracts, and more
Money for Nothing?
DirecTV customer service included a final bill to pay for TV service that never worked
Be a Smart Consumer
Getting Help With Faulty Appliances
A brand-new refrigerator spewed mystery fluid and rust
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Nigerian Email Scams Nigerian Email Scams
Customer Service
7 Things You Should Never Say to Customer Service
What words or phrases will make a customer service rep your immediate enemy? Ron Burley has seven answers
7 Things You Should Always Say to Customer Service
If you’ve had a bad experience with customer service, you know it’s easy to get angry. Here's a calmer way to resolve consumer issues
Illness Sinks a Cruise and Costs Thousands
When booking travel, protect your investment and possibly get your money back if an emergency occurs with these tips