AARP Survey: Holiday Shoppers Favor Cyber Monday Over Black Friday

But 3 in 10 adults plan to spend less during the holidays this year

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Published November 23, 2020

'Tis the season for holiday shopping, and 60 percent of adults nationwide say they'll shop on Cyber Monday, Nov. 30. That's more than the 54 percent who plan to open their wallets the day after Thanksgiving, on Black Friday, and the 41 percent who will buy holiday gifts the next day, on Small Business Saturday.

The findings are from a new survey for AARP called Holiday Shopping in the Time of COVID, which drew responses from more than 1,000 adults. Respondents were asked about both their online and in-store shopping plans during the upcoming red-letter days for the retail sector. Some shoppers take advantage of two or all three of the holiday sales extravaganzas.

Other key findings:

chart showing if people will purchase the same or different amounts of holiday gifts this year and for whom

A 10-part quiz on scams and fraud was part of the survey, and only 15 percent of respondents were able to answer at least seven questions correctly — the minimum for a passing grade.

Among respondents, a key area of confusion concerned whether credit cards, debit cards and peer-to-peer payment apps (P2P), such as Cash App, Zelle or Venmo, all carry the same consumer protections. They don't.

Credit card users are generally on the hook for only up to $50 in cases of fraud, thanks to the federal Fair Credit Billing Act. But protections are weaker for debit cards and P2P payments. Furthermore, P2P payments are meant to be used only for transactions with people you actually know and not, for example, with online sellers you've never met.

Incidentally, 59 percent of survey respondents say they have used a P2P platform, 39 percent have not and 2 percent aren't sure.

The telephone survey of a representative sample of 1,005 adults was done in October by ANR, a market research firm in Richmond, Virginia, and has a margin of error of plus or minus 3.1 percent.

To see the annotated survey results, visit http://www.aarp.org/holidayshoppingscams.

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