AARP Hearing Center
I’ve been writing and talking about internet scams for most of the past three decades, and what I know is this: It’s a great time to be a criminal. Thanks to the web, email and social media, it’s never been easier to find enormous pools of potential victims. And thanks to FinTech — financial technology like cryptocurrency, or Zelle, or gift cards — it’s never been easier to move money in untraceable, irreversible ways. That’s why I think the podcast I host, AARP’s The Perfect ScamSM, is so important.
“Show me don’t tell me” is the oldest piece of advice in storytelling. Tell someone that $29.8 billion is stolen from Americans each year in telemarketing scams, and the dry statistic will probably roll off them like water off a duck’s back. But let someone meet a COVID widow who traded in her 401(k) and life insurance money for what she was told was a chance to care for her dying husband, and you’ll never forget her or her story. Hopefully, when someone calls you with that same scam, you’ll remember her and just hang up the phone.
That’s why we make The Perfect Scam. We put a human face on all these heartbreaking tales, thanks to the bravery of victims who step forward and share.
These victims need to tell their stories and be heard, so they can take back control of their lives, and so these crimes are brought out of the shadows of shame, and so there’s a chance criminals might get caught. Those of us who work on The Perfect Scam love the storytelling, and we’re in awe of the people we meet, but most of all, it’s a calling. Crime is growing, fast, and so is the population of vulnerable people who’ve saved all their lives for retirement. We have to talk about it.
This fall, we’re celebrating the 100th episode of The Perfect Scam, which launched in 2018. That’s three years of stories full of heartbreak and suffering, but often, triumph from heroes who didn’t take their crimes sitting down. We hope you’ll listen to the podcasts and get to meet those heroes. Unfortunately, we’re pretty sure it’ll be no problem to come up with the next 100 episodes.
In some cases last names have been withheld and first names changed for privacy.
The crime: Phone scam
Charlotte Robinette was packing her lunch for her work shift as a nurse when the phone rang in her home in the Phoenix suburbs.
“Mom, please help me. These guys, they’ve taken me,” she remembered hearing. Then a man grabbed the phone and said, “OK, we’ve got your daughter here. How much would you pay for your daughter’s life?”
Robinette pleaded to hear her daughter again, but the kidnappers were blunt: “That’s the last you’re going to hear from her. Unless you do what we say, we are going to kill her.”
They told Robinette to drive to her bank. Then, she was instructed to wire money to an address in Mexico. They led her to one store, and another, sending her clear across Phoenix. Each time she sent money, they asked for more.
“This went on for, like, all day. Then they wouldn’t let me sleep at night,” Robinette said.
Finally, as she was nearly ready to collapse from exhaustion, they gave her the boldest order yet: Cross the border into Mexico and deposit money directly into a bank there. So she headed down I-17 past Tucson and crossed the border.
After finding the bank of the kidnappers’ choosing, she deposited the money — the very last dollar she had in her IRA. She was told to drive home and wait for instructions on picking up her daughter.
Adding to her nightmare, she was stopped at the border when federal agents learned she had two guns in her possession. After an hours-long hassle during which she was frantic over her daughter’s fate, she was released. She eventually called her daughter’s cellphone. And her daughter answered.
“Kristen, are you OK? Where are you?” Robinette asked. “Sitting right here at my house,” her daughter replied.
“I’m like, ‘Oh [bleep].’ Everything just sort of fell apart,” Robinette said.
Robinette was a victim of what the FBI calls “virtual kidnapping,” a crime that often originates from inside prisons in Mexico. Criminals ambush victims at odd times and scare them into sending money. The stories are enhanced by research on social media and, in some cases, caller ID spoofing that makes the person believe the call is from a loved one. The FBI has issued multiple warnings about the scam.
Robinette sent about $11,000 to her virtual kidnappers, and the incident still haunts her. “I don’t know how long it was before I got enough sleep,” she said. “But then I got to thinking, They got their money, what do they want with me now?”
The crime: Romance scam
Lisa was 68 when she lost her husband, who had been battling illnesses for years, during the beginning of the COVID pandemic. The former nurse turned to the internet looking for people dealing with similar heartache. But what she encountered there were predators.
“They found someone who was a nurse, so they knew that she had some sort of money,” her daughter Christine said of the crooks whom Lisa connected with online. “When Dad passed is when they really hit hard.”
Soon Lisa was caught up in a whirl of cyber-relationships. Then, the requests for money began: thousands of dollars to help with a child’s school expenses, and money to pay for internet access.
More From the Perfect Scams Podcast
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In part 1 of this podcast, Isabella sends $100k to 'Michael' before realizing she's been deceivedMother Goes Missing in Gift Card Payment Scam
Scammers convince Judy she needs to send $15k in gift cards to avoid arrest