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How to Navigate the Current Hotel Strikes

Here’s what you should know as hotel workers in nine cities are off the job

spinner image a housekeeper in a hotel hallway
Expect to find fewer hotel workers at hotels in nine cities after labor contracts expired. Here’s what you should know before you go.
Enes Evren/Getty Images

About 840 hotel workers are back on the job after a hotel strike that launched over the Labor Day weekend affected three popular hotel chains. But more than 9,300 workers remain on strike. The strike by workers including housekeepers and front desk clerks at Hilton, Hyatt and Marriott properties began Sept. 1 and affected 25 hotels in nine cities. Additional cities could be added.

Contracts between Unite Here and the U.S. hotels, according to USA Today, expired in August after weeks of negotiations for higher wages and fair staffing and workloads being at the top of the group’s demands. 

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“This fight is fundamentally about respect,” says Gwen Mills, international president of Unite Here, which represents the striking housekeepers and other hospitality workers. “Workers have stuck with these hotels through thick and thin, through COVID, and now they feel like they’re getting left behind — that their wages are disrespectful, that their workloads are disrespectful.”

As many as 10,200 hotel workers at 25 hotels, according to CNN, walked off the job in cities such as Baltimore — where workers went on strike Sept. 2 — Boston; Greenwich, Connecticut; Honolulu; Kauai, Hawai‘i; San Diego; San Francisco; San Jose, California; and Seattle. The strikes were set to last one to three days, according to the Associated Press, and could spread to other cities, including New Haven, Connecticut; Oakland, California; and Providence, Rhode Island. 

If you are traveling to any of these hotels, you should prepare for disruptions such as reduced food and beverage services, lack of cleaning services, and picket lines at hotel entrances.

“Our colleagues are the heart of our business, and Hyatt has a long history of cooperation with the unions that represent our employees, including Unite Here,” said Michael D’Angelo, Hyatt’s head of labor relations in the Americas, to AARP in a statement prior to the strike. On Sept. 2, the Associated Press reported that D’Angelo said, “We are disappointed that Unite Here has chosen to strike while Hyatt remains willing to negotiate.”

According to the Associated Press, a Hilton spokesperson said the chain remains ​“committed to negotiating in good faith to reach fair and reasonable agreements.”

According to a recent AARP travel trends survey, hotels or motels are the top accommodation preference for travelers 50-plus, with 57 percent planning to stay in a hotel or motel for domestic travel and 47 percent for international travel in 2024. 

According to the Associated Press, Hyatt and Hilton said they have contingency plans in place to alleviate any inconveniences (The New York Times noted the chains would not reveal details, but there could be a grab-and-go buffet instead of table service and outside contractors or nonunion workers brought in). Marriott did not respond to a request for comment, AP reported.

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If you do intend to stay in a hotel during the current strike, here’s what you need to keep in mind:

  1. Your first line of action should be to contact your hotel directly to find out if and how it is being affected by strikes. If the hotel’s plan of action is not to your liking, cancel your reservation and contemplate requesting a refund. Consider rebooking at an alternate property or rental service such as Airbnb or Vrbo.
  2. If you fear any refund request may be disputed, consider documenting how the advertised services of the hotel differ from the current strike conditions of the property, Fodors suggests. This may help strengthen your case for a refund. Many credit card companies will also consider disputing the charge on your behalf.
  3. Most importantly, try to remain flexible. It’s never ideal to cancel or change travel plans, but knowing your options ahead of time gives you some agency to make the best decision for yourself. In the process, you may find an even more exciting travel experience that would not have happened otherwise.

Contributing: The Associated Press



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